Building a home for love for decades, Marco Polo Ceramics not only builds a better life with good bricks, but also implements "sincere service 365" in all service links before, during and after sales, insisting on professional services spirit and sincere service attitude to provide consumers with a better service experience.
Since 2020, Marco Polo Ceramics has designated August every year as the "Thanksgiving Service Month", passing on love and warmth to thousands of households with a sincere "heart of service".
In 2022, the third quarter of Marco Polo Thanksgiving Service Month was launched. Marco Polo people across the country were enthusiastic and actively planned a variety of service activities. They used practical actions to interpret the meaning of "sincere service and build a home for love" and witnessed countless happy moments. .
Sincere service and happy gathering time
Since the launch of the third quarter of the Marco Polo Tile Thanksgiving Service Month, it has received positive responses from Marco Polo Tile distributors and service providers across the country. They carefully plan and prepare a series of service activities to repay new and old customers for their trust and support in Marco Polo tiles.
Qingdao Marco Polo Ceramics invites new and old customers and their families to spend time together by organizing a series of service feedback activities such as movie watching, Fluid Bear DIY parent-child interaction, and "Famous Craftsman's Home" appreciation dinner; Hangzhou Marco Polo Ceramics on the occasion of the Mid-Autumn Festival Inviting customers to bring their children to the store to make mooncakes and experience the fun of a pastry chef; Taizhou and Nanyang Marco Polo Tile organized movie viewing activities during the Thanksgiving Service Month, allowing customers to gain laughter and touch in the light and shadow, and bring everyone closer distance from the brand.
Qingdao Marco Polo Tile Fluid Bear DIY Parent-child Activity
Hangzhou Marco Polo Tile Mooncake DIY Parent-child Activity
Taizhou Marco Polo Tile "Family Movie Festival"
Nanyang Marco Polo Ceramics old customers movie viewing event
Service teams from all over the country conduct service training and create service scenes. Marco Polo people wear red exclusive T-shirts with the words "Sincere Service Builds a Home with Love" and use the same full enthusiasm, sincere attitude and professional service to serve everyone Create a happy home for every customer.
From midsummer to golden autumn, Marco Polo Tiles stores in more than 150 cities have returned visits from old customers. Marco Polo Tiles has visited more than 2,300 old customers in total. They braved the heat and rain or shine to deliver flowers, gifts and professional tile cleaning services to their customers, creating touching moments with their services and leaving beautiful stories behind them.
Building a home for love and paying tribute to role models
For decades, Marco Polo Ceramics has collaborated with CCTV-2 "Secret Makeover" on many occasions to renovate old homes for model characters and deliver warmth with passionate craftsmanship.
During the third season of Thanksgiving Service Month, Marco Polo Tiles visited the homes of Liu Ning, Wang Lanlan, Liu Jifu, Zheng Xiaohui and other role models from the fifth season of "Secret Makeover". The return visit team brought flowers, carefully prepared gifts and the Marco Polo cultural ceramic purple sand pot "Tiger Blessing Peace" to communicate with the role models and listen to their voices. The role models especially highly recognized the quality and service of Marco Polo tiles.
Kunming Marco Polo ceramic tile team took a photo with Wang Lanlan
Nanchang Marco Polo Tile Team takes a photo with Liu Jifu’s family
Nanchang Marco Polo ceramic tile team took a photo with Zheng Xiaohui
Ningbo Marco Polo ceramic tile team took a photo with Liu Ning
Thematic series of courses help upgrade services
Marco Polo Headquarters UnitedDuring the Thanksgiving Service Month, the college specially organized a series of online courses with the theme of "Sincere Service Builds a Family with Love". The content covers service transformation, product service model creation, excellent service cases, etc., guiding Marco Polo people across the country to use practical actions to interpret "Sincere Service 365" helps service upgrades.
Focus on rock slab services and witness moving smiles
Smile is the most beautiful language in the world. For the Marco Polo people, a smile is like the spring breeze when they first meet, and it is also the enthusiasm when they meet again. They are not afraid of severe cold and heat, and are not afraid of wind and rain.
During the Thanksgiving Service Month, Marco Polo Ceramics launched the third "Smile Service Star" selection event nationwide, and finally selected the top ten "Smile Service Stars" who conveyed the warmth of service with their warm and friendly smiles. The sincere and thoughtful service quality helps customers solve their problems, and is serious, professional, careful and considerate, writing a warm story of Marco Polo people sincerely serving consumers.
In order to further improve the service level of slate slabs and provide consumers with all-rock application solutions in a more high-quality and efficient manner, the third quarter of Marco Polo Tile Thanksgiving Service Month has added the selection of "Pioneer Slate Craftsmen" to search for them nationwide. "Skilled craftsmen" who promote the upgrade of rock slab services.
The spirit of craftsmanship is a vivid embodiment of the spirit of the times. It reflects the spiritual outlook of outstanding workers and continuously injects spiritual power into the high-quality development of enterprises. "Pioneer Stone Slab Craftsmen" strictly demands themselves with high standards, promotes the improvement of sales and services of Marco Polo slate and large slabs, wins the trust and support of consumers with the craftsmanship spirit of excellence, and provides consumers with higher quality "whole rock slabs" Space" to provide a more convenient and better service experience.
The sale is not the end, the service has just begun. With "beautifying human life" as its mission, Marco Polo Ceramics' sincere service will never stop, and will continue to provide consumers with better products and services, and protect hundreds of millions of happy homes with love.
